Questions
and Answers

What is the difference between a supply agreement and Fulfillment?

SUPPLY AGREEMENT

Scope of works:

An e-commerce site acts as a seller for the end customer (for example, Ozone itself, Беру, WB)

Manufacturer disadvantages:

• No control of matrix formation 
• No control of MSRP (manufacturer’s suggested retail price) 
• OUT OF STOCK is formed 
• Promo-plan is deviated or absent 
• Uncompetitive product cards and untimely design renewal 
• No control of the search results.

COMMISSION AGREEMENT (Fulfillment)

Scope of works:

An online marketplace acts as a platform for product placement. The seller of goods is an exclusive distributor E-COMMERCE 

Manufacture advantages:

• Autonomous formation of matrix, pricing, and compliance with MSRP 
• No OUT OF STOCK, an order is formed by a distributor 
• A single promo plan across all sales channels 
• SEO product cards 
• Promoting to the TOP search queries positions  
• Prompt and reliable answers to buyer’s questions

What way is more profitable to work under Fulfillment: by myself or through an e-commerce distributor?

Check your readiness to work on marketplaces with a simple checklist:

• 3PL warehouse with options of repackaging, sealed sets and units formation in compliance with marketplace requirements 
• Departments for working with content and customers, and trained to work on promoting products to the TOP search results 
• Designers with experience in creating Internet content 
• Photographic studio 
• Dedicated delivery manager 24/7 
• Dedicated E-com sales department 
• 24/7 logistics system 
• Experience in all personal accounts of marketplaces 
• Knowledge of all options of every personal account and marketplace requirements

How can you help me if I ship through my personal account?

We can provide you services at any stage, from training on working with personal account and analytics to repackaging, shipping, and marketing services. For more details see Our Services pages. We can provide any service separately.

What kind of product categories do you have experience in selling on marketplaces?

We work with any product category. We achieve this due to our storage capabilities and can easily separate different types of products for storage (for example food and household chemicals should be stored in different places under different storage requirements). In terms of marketing and content, we have experts in various product categories. For the time being we are distributors for the following categories: children’s products and toys, beauty products and cosmetics, foods, clothing, nutraceuticals and vitamins, household chemicals, antiseptic products.

Do you work with international marketplaces?

We do. For the time being we work with the following platforms: Amazon, eBay, AliExpress.

Can you set up my first delivery?

Yes.

Can I delegate a part of delivery-related services to you?

Any service can be divided into parts. We can undertake warehouse services, services for repackaging, barcoding, and logistics.

What shall I do if my goods are delivered another city, but the delivery has not been taken?

The logistics department of our company does its best to ensure the delivery taken on a specified date. If the products cannot be taken on marketplace it can be brought to our warehouse for temporary storage. We will check the goods and find out the reason for rejection of taking the delivery, we also will correct the mistakes and re-deliver your goods to marketplace. Our warehouse works around the clock, the goods can be taken at any time.

What if I want to transport goods but do not have my own warehouse?

We have a warehouse where we can provide all necessary services:

1. Storage
2. Repackaging
3. Barcodin
4. Delivery of goods from our warehouse to a marketplace

What information shall I provide to launch a product card on a marketplace?

It is necessary to provide a brand logo, certificates, logistic data (dimensions, equipment/components, list price), supplier’s set keeping unit, original name and product description, source photos.

How long do you need on average to launch 1 product card?

On average, we can launch up to 300 SKUs per day using the source photos of a manufacturer. The quantity depends on a category and information given by a manufacturer. Cards optimization takes much longer because text tests, application of all options of a marketplace, and development of photo content take from 2 to 4 weeks.

How long would it take for my product to appear on a marketplace?

On average, we can launch up to 300 SKUs per day using the source photos of a manufacturer. The quantity depends on a category and information given by a manufacturer. Cards optimization takes much longer because text tests, application of all options of a marketplace, and development of photo content take from 2 to 4 weeks.

What promotion tools are used on marketplaces?

Both paid and free promotion tools are used on marketplaces. If you want to know more please, call us.

Would you defray a part of marketing expenses?

This primarily depends on the contractual relationship. If we are your official E-commerce distributor, then we defray certain marketing services.

Ozon

A fee is set based on the product category. To determine an amount of fee there are 114 product categories on the platform, and each of them is subject to fee from 5% to 25% or a specific amount in rubles from 50 to 200 rubles. A fee is calculated based on an e-com selling price.

For example, for “Clothing and accessories” category the fee is 15% but not less than 150 rubles. Thus, for this category goods priced at 100 rubles and lower there will be a unified fee of 150 rubles.

Delivery/return charges depend on the size of the product. There are 5 groups of dimensions:

A type of service is divided into 2 types depending on a type of logistics to the end customer:

Sales from own warehouse

Sale from Ozon warehouse:

The return cost is equal to the shipping cost and depends on the volume of product. The goods sale charge is refunded in full. An amount of charge is calculated based on an e-com selling price.

Wildberries

A fee is set based on the product category. To determine an amount of fee there are 3 commodity groups on the platform, and each of them is subject to fee 10%, 12% and 15% respectively. A fee is calculated based on an e-com selling price.

The cost of delivery or return is 33 rubles for each item of goods.

Goods

Goods platform fee is 12%. A fee is calculated based on an e-com selling price.

Delivery cost is 33 rubles for bin location storage of delivered orders

Ozon

A fee is set based on the product category. To determine an amount of fee there are 114 product categories on the platform, and each of them is subject to fee from 5% to 25% or a specific amount in rubles from 50 to 200 rubles. A fee is calculated based on an e-com selling price.

For example, for “Clothing and accessories” category the fee is 15% but not less than 150 rubles. Thus, for this category goods priced at 100 rubles and lower there will be a unified fee of 150 rubles.

Delivery/return charges depend on the size of the product. There are 5 groups of dimensions:

A type of service is divided into 2 types depending on a type of logistics to the end customer:

Sales from own warehouse

Sale from Ozon warehouse:

The return cost is equal to the shipping cost and depends on the volume of product. The goods sale charge is refunded in full. An amount of charge is calculated based on an e-com selling price.

Wildberries

A fee is set based on the product category. To determine an amount of fee there are 3 commodity groups on the platform, and each of them is subject to fee 10%, 12% and 15% respectively. A fee is calculated based on an e-com selling price.

The cost of delivery or return is 33 rubles for each item of goods.

Goods

Goods platform fee is 12%. A fee is calculated based on an e-com selling price.
Delivery cost is 33 rubles for bin location storage of delivered orders

Ozon

A fee is set based on the product category. To determine an amount of fee there are 114 product categories on the platform, and each of them is subject to fee from 5% to 25% or a specific amount in rubles from 50 to 200 rubles. A fee is calculated based on an e-com selling price.

For example, for “Clothing and accessories” category the fee is 15% but not less than 150 rubles. Thus, for this category goods priced at 100 rubles and lower there will be a unified fee of 150 rubles.

Delivery/return charges depend on the size of the product. There are 5 groups of dimensions:

A type of service is divided into 2 types depending on a type of logistics to the end customer:

Sales from own warehouse

Sale from Ozon warehouse:

The return cost is equal to the shipping cost and depends on the volume of product. The goods sale charge is refunded in full. An amount of charge is calculated based on an e-com selling price.

Wildberries

A fee is set based on the product category. To determine an amount of fee there are 3 commodity groups on the platform, and each of them is subject to fee 10%, 12% and 15% respectively. A fee is calculated based on an e-com selling price.

The cost of delivery or return is 33 rubles for each item of goods.

Goods

Goods platform fee is 12%. A fee is calculated based on an e-com selling price.
Delivery cost is 33 rubles for bin location storage of delivered orders

Where is your warehouse located?

Our warehouse is geographically located in Podolsk city, Moscow region. A warehouse transport accessibility is one of the most important criteria. Our warehouse location was selected based on the proximity to marketplaces and all deliveries are carried out during the day.

Which class is your warehouse ranked? and What does this class category influence on?

Our warehouse is ranked Class A.

Class A warehouses have a solid floor with high load carrying capacity. The floor is mandatory to have a special coating and be sealed.

Another integral part of such facilities is an air conditioning and ventilation system to ensure effective ventilation and maintain certain temperature conditions.

Class A warehouses are of high safety and equipped with a video surveillance system, telecommunications, electricity, and water supply, as well as a fire system.

What services do you provide? 

We undertake to take care of full cycle of product processing, from goods acceptance to a platform’s warehouse delivery.

1. Repackaging of any goods in compliance to marketplace requirements 
2. Own packaging according to the client’s request in corrugated boxes, safe bags, stretch film, scotch tape, filler, kraft paper 
3. Individual barcoding of product
4. Generation of individual barcodes for marketplaces
5. Bin location storage for small-piece goods of various categories
6. Repackaging capacity is 10,000 SKUs per day 
7. Formation of sealed sets and units
8. Analysis and accounting of warehouse stock balance 
9. Product inventory 
10.  Shelf life accounting